First critical incident is negotiation skills. It is a process by which compromise or agreement is reached while avoiding argument and dispute. In this scene, Mrs Otterton barges in and reminds Chief Bogo that her husband Emmitt has been missing for ten days. Judy tells Mrs. Otterton that she will find her husband. Bogo tells Judy that she has forty-eight hours to find Emmitt, or she will be forced to resign and Judy Hopps accept the deal. This conflict show a worker who want to prove to her boss that she can complete the task given. As a boss, Chief Bogo must trust his worker and convince them to do task better. If the conflict continues, a lot of argument and disunderstanding will occur at workplace.
Second critical incident is attitude and behaviour. It is a settled way of thinking or feeling about someone or something, typically one that is reflected in a person's behavior. In this scene, at press conference Judy said she doesn't know, but it may have something to do with the predators' DNA. It is the word that touch the feeling of his friends Nick who was a fox. She ask an apologizes to Nick because of her bad behaviour. As a friends, Judy should not have uttered words that could offend others. If the conlict continues, Judy will lose her friends and the other will lost faith in Judy.